All orders must be paid for in FULL before they will be commenced or depending on the products ordered in. All In Stock items must be paid for up front within 24 hours or they will not be held.
All Champions Choice Browbands are guaranteed against defective or faulty workmanship and/ or ribbon.This does not include misuse or normal wear and tear.
If you believe the product is defective please contact us straight away as returns must be made to Champions Choice Browbands within 14 days and in original condition.
If the Browband is found to be faulty, the shipping and handling costs are not refundable but a replacement Browband will be posted free of charge. (An extension on the return date will be allowed for overseas customers.)
As all custom Browbands are made to order- all sales are final! Our current waiting time for manafacture on any custom order product is 3-4 weeks for browbands and 5-6 weeks hacking canes. This time frame excludes time away for trade shows. Please do not expect a custom order to be made up overnight, orders will be made in the order that they come in. If you need something made up urgently PLEASE phone me before placing the order to ensure it can be done in the time frame you need as refunds will not be given if I can get the order out within my usual waiting period.
No returns on sale items!
We have quiet a large number of Items In Stock all the time and we have a lot of Items marked as ‘In Stock ready to Post’ please keep in mind we do a number of Trade Shows and although we try our best to keep the website up to date there will be times when Items have sold but have not been removed from In Stock so if you need the item urgently we strongly suggest you call us before placing the order to ensure the availability of it. If it is a browband that is marked as In Stock and it has sold we will re make the browband for you for the marked sale price but you will need to allow for our regular waiting time.
Champions Choice Browbands does not accept returns and no credits or refunds will be given for the incorrect choice of size or colour combinations.
This is why we recommend that you measure your existing Browband before ordering as standard sizes may vary depending on the manufacturer.
Instructions on how to measure your existing Browband accurately and the standard sizes used by Champions Choice Browbands are all listed on the “Sizing” page of the website.
You must remember that the differences in computer Hardware and Software used to view the products and ribbon die lot variations that ribbon colours on this web site may vary compared to the actual product. Champions Choice Browbands is not responsible for ribbon colours not matching the colours you see on the screen and will not accept returns on this basis.
If you are in doubt about the colours shown please contact us for clarification or samples.
Once production on an order has been started we do not accept cancellations. If you contact us we can let you know where your order is up to and if you are able to cancel or not.
As we do not refund due to misuse we recommend that you remove the Browband from the bridle after each use and do not let your horse rub while they have the browband on.
We advise that you place your Browband or Hacking Cane in a Champions Choice Cover, lay them flat in a clean dry place and do not store anything on top of them.
Do not submerge the Browband in water or use in heavy showers of rain.
For extra protection some Browbands can be scotchguarded but please do a test first as sometimes it can cause ribbon and Diamonte discolouration.
All products will be posted Regular mail with Australia Post. Insurance and registration of your Browband is an optional extra and can be taken out at an extra cost. If this Insurance and registration in not taken out by the customer Champions Choice Browbands will take no responsibility for lost items in the post. COD items have insurance cover up to $100 and additional insurance can be purchased. If you would like your items sent Express mail please contact us when ordering for a price.
Lay-By’s and now available! If you wish to place an item on layby the conditions are a 20% deposit and the remainder to be paid off within 8 weeks. If the item is a custom order the production will not commence untill the lay by has been paid in full.